Community Advocate: Family Assister

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Community Advocate – Family Assister

Principal Responsibilities:

ACS seeks a compassionate and detail-oriented Community Advocate for newly arrived refugees and asylees. The overall goal is to help vulnerable arrivals become self-sufficient in their new communities by providing basic needs and services. 

The case workers need to be able to communicate in Dari and Pashto, as well as English, and will be responsible for all aspects of basic social service delivery for refugee families as well as entering and tracking the data into the Minnesota Refugee Information System (MRIS). The case worker will work with clients to make sure the clients basic needs are met by connecting them to community resources which include; state, county, city benefits such as medical care, housing, public benefits, job programs, school enrollment, household budgets, public transit, banking and utility bills, referral for legal processes, and other cultural orientations. Essentially, providing consistent support and encouragement as the client works toward stability in a new culture.

This is a hands-on, detailed, and time-bound position. Case workers are responsible for complete and thorough case noting and documentation of services provided to clients in MRIS and local database tracking systems.

Wage: $52,000 annually 

Apply for this Role:

Submit your cover letter and resume to:

 Essential Functions:

  • Verify the family and/or participant’s eligible status and assist in completing the Family Well-being Inventory (FWI). Which covers areas like family demographics, employment needs, financial needs, educational and legal legal needs of all adults, children, elderly and youth in the house. The FWI also looks at the family’s civic, social, community, housing, physical, emotional, mental, health and safety needs, 
  • Assist in providing connections to resources in the community based on the FWI.
  • Provide information about local schools and immediate assistance such as with reading school papers and notices, after-school homework help as needed.
  • Facilitate connections for school-aged youth including after-school activities such as academic support, sports, arts, cultural, leadership and employment programming.
  • Facilitate connection to medical services if the need is immediate with culturally appropriate and accessible health care providers as well as to a Resettlement Network partner connection.
  • Assist families to read mail, understand bills, and the details of these such as school information, bills, invitations, junk mail.
  • Assist with applications for local opportunities for youth and families such as youth programs sign-up, scholarship application, summer camp, etc.
  • Connect refugee families with appropriate social groups, activities and programs that will help with ongoing support after RSS services are completed including recreation opportunities, mentor programs, community education classes, etc.
  • Provide information about community events, recreational activities, social activities that connect them to their community.
  • Assist with applications that fall outside of the Resettlement Network scope such county paperwork, renewal housing applications, reading mail pertaining to housing communications, or emergency assistance support; childcare, transportation, applications, response to notices, and advocating for community resources.
  • Follow-up with participants to ensure effective outcomes of assistance provided.
  • Progress data entered MRIS as needed.
  • May provide work direction to team members, interns and volunteers as
  • Perform administrative duties to support the program as needed.


  • Be a human that cares and believes in equality and empowerment for all
  • Demonstrates proficient computer skills and familiarity of Microsoft Office software applications including Outlook, Word, Excel and perhaps Access
  • Bilingual or Trilingual in English, Dari and/or Pashto
  • Quick learner 
  • Demonstrates familiarity and proficiency with internet tools and techniques for searching, extracting, and processing information
  • The ability to use transportation to meet at multiple locations daily
  • Proficient human relations, planning, organizing and communication skills
  • Ability to meet deadlines by effectively organizing and prioritizing work assignments while managing frequent interruptions
  • Works effectively on their own as well as a member of a team, offering assistance and support to colleagues and contributing to a positive team spirit
  • Experience navigating community resources.
  • Strong problem-solving, analytical, and interpersonal communication skills.
  • Demonstrated ability to collaborate with various groups to achieve a
    desired end result.
  • Ability to effectively problem solve utilizing all resources available.
  • Experience working with diverse populations
  • Demonstrates ethical behavior and maintains clear and healthy boundaries with youth and/or families while performing all aspects of their designated program.
  • Ability to travel locally to attend meetings and support clients.

About us:

The Afghan Cultural Society of MN started out of a need in 2018 as a volunteer organization, when we realized there was  a need to build community and preserve the Afghan culture, which would bridge the gap between Afghanistan and Afghans in MN. 

Our Mission at Afghan Cultural Society of MN is to advocate for and empower our communities through a range of services, including assisting them in improving their mental and social health, promoting economic self-sufficiency, and creating a space for cultural well-being. 

Afghan Cultural Societies unique strength is its ability to reach, communicate with, and empower newly arriving refugees and established immigrant communities. ACS multi-lingual and multi-ethnic staff deploy into the ethnic communities they both live in and serve.Today we are a 5013(C) organization with multiple partners in Minnesota and outside Minnesota.